The Big COVID Shift: Adapting Services to Meet Stakeholder Needs




Krahmer, Ana
Zipperer, Rachael
May, Meagan

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As the COVID-19 epidemic shut down our offices at University of North Texas Libraries, our librarians had to replan their engagement strategies completely to continue supporting research and collection development for the foreseeable future. Fortunately, this was an undertaking that librarians across the world were doing, and as a result, we were able to take collaborative and creative measures for moving forward with success. Meagan May supports UNT and external researchers with reference services, instruction, and outreach. Rachael Zipperer supports the UNT community in adding materials to the University Archive. Ana Krahmer works with partner libraries to assist in adding their newspaper materials to The Portal to Texas History. This panel discussion will present how May, Zipperer, and Krahmer adjusted their services and practices to continue supporting stakeholders in the new COVID-19 reality.