dc.contributor.author	Pittman, Shedrick
dc.date.accessioned	2019-01-26T04:08:28Z
dc.date.available	2019-01-26T04:08:28Z
dc.date.issued	8/10/2018
dc.description	Shedrick Pittman, North Central Texas College	en_US
dc.description.abstract	Customer Service is more than just being nice. It is a teachable skill as important, if not more, than technical skills in our service-oriented industry. In 2017, NCTC Libraries--Gainesville Campus participated in a 6-month long customer service-building project employing many of the concepts detailed in “The Customer Service Revolution” by John DiJulius. This project laid the foundations for cre- ating a “culture of service” within the front-line staff. This staff-driven process produced a vision statement, a promise to our customers, customer service standards, and a customer service training manual for new hires and old hands. Walk through the process and be inspired to create your own culture of service within your library!
dc.identifier.uri	https://hdl.handle.net/11274/10931
dc.language.iso	en_US	en_US
dc.title	Preparing for the Main Event: Creating a culture of customer service	en_US
dc.type	Presentation	en_US

Preparing for the Main Event: Creating a culture of customer service

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