Strategies to achieve competencies during disruptive change: Emerging employer needs and their impact on program deliverables in the healthcare sector

Murdock, Sandra
Delgado, Rigoberto
Gammon, Elizabeth
Raole, Neha
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University Programs in Health Administration

The impacts of disruptive change on competency-based education are receiving considerable attention from educators in many sectors across the globe. Systemic disruptive change in healthcare involves substantial changes in institutional performance measurement and reimbursement, and requires timecritical adoption of responsive innovation and management skills on the part of healthcare leaders. From the educational perspective, however, the challenge under disruptive change is the identification of emerging employer needs and corresponding program deliverables of required student competencies. This study presents the results of a focus group of 22 senior executives across various health entities and regions as part of a strategy to develop innovative approaches to address required competency changes in health management education. This paper identifies four major focus areas: (a) required technical competencies; (b) competencies to address change; (c) anticipated challenges; and (d) educational strategies for healthcare management programs. Needed competencies and changes in program objectives were developed through a systematic, evidence-based, consensus building approach using interviews to elicit information that would serve as a foundation for healthcare management education redesign. The needed competencies included enhanced interpersonal skills, transformational leadership skills, collaborative communication, concise presentation skills, and strong skills in data analysis.

Article originally published in Journal of Health Administration Education, 36 (2), 131-150. English. Published online 2019.
Competency-based education, Performance measurement, Interpersonal skill building
This is a published version of a paper that is available at: Recommended citation: Murdock, S., Delgado, R. I., Gammon, E., & Raole, N. (2019). Strategies to Achieve Competencies during Disruptive Change: Emerging Employer Needs and their Impact on Program Deliverables in the Healthcare Sector. Journal of Health Administration Education, The, 36 (2), 131-150. This item has been deposited in accordance with publisher copyright and licensing terms and with the author’s permission.