The Cross Timbers Library Collaborative (CTLC) is an established group for library professionals in the Cross Timbers region. We welcome librarians and library staff from southeastern Kansas across Central Oklahoma to Central Texas to take part in this collaboration of ideas, best practices, and continued partnership. Our mission is to serve the Cross Timbers region through staff development, resource sharing, and innovative programming.
Browsing Cross Timbers Library Collaborative (CTLC) by Subject "Customer service"
Every person is special but many times we simply answer the question or take action to solve the problem. Frequently there is more we can do with the people we touch that makes them want to come back to you or your organization. The objective of this presentation is to provide some suggestions on how you can provide that special touch to your daily job and make people feel special by taking customer service to the next level.