Williams, Reina2021-08-052021-08-052021https://hdl.handle.net/11274/13140On March 20, 2020, our library closed its doors. Our employees suddenly shifted from working in the office to working remotely, and began providing virtual services. New systems, services, and processes were implemented in order to provide virtual library services. New protocols for remote access, our ILS (SirsiDynix), and our electronic collections were put into place in case there were future closures as we ventured into unchartered waters of the COVID-19 pandemic. New public services were created such as self-checkout and contactless pickup to meet the needs of our users. During this session, we will review the new systems, services, and protocols implemented as a result of the split second decisions created as a result of the COVID-19 closures and uncertainty.en-USPresentation