Determination of occupational stress and coping strategies of mediators utilizing the Delphi techniques

Date
1989-05-30
Authors
Arabyazdi, Behjat
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Abstract

The study involved 134 staff and volunteer mediators working at four public agencies which provide mediation services in the Dallas metroplex. A total of 87 participants completed all three rounds of a Delphi study during a four-month data collection period. Three questionnaires were constructed and mailed out in order to collect data. Content analysis and categorization applied to data collected in Round 1 provided the foundation for a Likert-scale instrument which consisted of a list of 33 stressful situations. This instrument was used in Round 2 for participants to rate degrees of stressfulness in each situation (reliability,.90). The Round 3 instrument was a rank-ordered list (feedback) of the 33 stressful situations generated from the participants' responses in Round 2. Employing t tests, data from Rounds 2 and 3 were compared. The mean score for 6 items decreased significantly in Round 3; however, on the 27 remaining items, differences were not significant indicating a consensus on the degrees of stressfulness. Ten highest rated stressful situations were identified and a comprehensive list of mediators' coping strategies was developed. There were no significant differences between the responses of staff and volunteers to stressful situations.

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Keywords
Health education, Mental health, Health and environmental sciences, Dallas Metroplex, Mediation, Occupational stress
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