Organizing a Successful Workload Analysis Project

Although a workload analysis project can yield a wealth of valuable information for an administrator, it must be strategically organized to engage participants and provide useful results. This presentation describes how a department head organized and implemented a successful workload analysis project in a large university library. The goals of the project were to enable a relatively new department head to understand the workload of each employee and to ensure that assignments were equitably distributed. Employees were heavily involved in planning the project, conducting the pilot study, and documenting their workloads. The results of the project were used to rebalance assignments in the department and determine cross-training needs.