Browsing School of Management by Subject "Airline passenger security"
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Do we feel safer today? The impact of smiling customer service on airline safety perception post 9–11 (Journal of Transportation Security, 2016-01-23)The 9–11 attacks in 2001 were the most notorious airline safety breaches to ever occur in airline history. This attack stunned America’s airline industry and government, causing both to realize how ill equipped they were ...