Recent Submissions

  • Vendor Relations: Evolving ethos and etiquette 

    Sammonds Crawford, Laurel (2018-08-10)
    As vendors consolidate and the electronic resources market matures, products are increasing in complexity and vendors are marketing ev¬er-changing acquisition models. To safeguard the financial health of our institutions ...
  • Reference is Dead: A Peer Research Assistant Program 

    Smith, Andrew (2018-08-10)
    The classic reference interaction with patrons is all but a thing of the past. At our institution, the reference desk itself disappeared altogether five years ago, with reference shifting to an on-call model. This ghosting ...
  • Preparing for the Main Event: Creating a culture of customer service 

    Pittman, Shedrick (2018-08-10)
    Customer Service is more than just being nice. It is a teachable skill as important, if not more, than technical skills in our service-oriented industry. In 2017, NCTC Libraries--Gainesville Campus participated in a ...
  • What’s Up, Doc? Free U.S. Government Health and Medical Resources 

    Shank, Paige; Morland, Marna (2018-08-10)
    Paige Shank and Marna Morland, members of the Cross Timbers Government Information Affinity Group, demonstrate free U.S. Government databases and websites on the topics of health and medicine. From statistics to images, ...
  • Batteries not included? Enhancing customer service 

    Christenson, Troy (2018-08-10)
    Every person is special but many times we simply answer the question or take action to solve the problem. Frequently there is more we can do with the people we touch that makes them want to come back to you or your ...
  • Making HerStory OurStory-Building a Wikipedia program from the ground up 

    Dodd, Samantha (2018-08-10)
    In an effort to provide increased access to Special Collections and open access library materials, staff at UT Arlington libraries designed a program to utilize Wikipedia’s reach and resources. The program began with ...
  • I “art” libraries: Exhibiting 101 

    Ross, Bethany; O'Pella, Sarah (2018-08-10)
    Art is essential for expressing a community’s cultural identity and promoting the growth of ideas. Libraries can leverage local resources to provide patrons with access to quality art experiences and services. Embrace your ...
  • Organizing Campus-Wide Graduate Student Workshops Using Digital Badges 

    Baeza, Victor (2018-08-10)
    Academic libraries exist in large part to support users and their learning experience at the university. The spectrum of how to do this has widened to include new types of services and resources. The challenge then is to ...
  • Pronunciator: A powerful tool for language learning 

    Katzenstein, Lisa (2018-08-10)
    Pronunciator is a phenomenal tool for learning any language. I will be focusing in on how a foreign language student can learn Spanish, one of 87 languages taught on Pronunciator. For this pre¬sentation English will be the ...
  • But I'm Boooooorrrrrred!: Decoding the Tween brain at your Library 

    Mai, Resa (2018-08-10)
    Remember being a tween? That curiosity, excitement, and often fearful awkwardness, about growing up? In this session we'll explore the middle school years with a look at tween brain development, and hear from some tweens ...
  • Things I didn't learn in Library School 

    Cox, Kayleen (2018-08-10)
    Online learning opens educational opportunities for working adults and this presentation aims to open a discussion for ways to improve curriculum and opportunities for students. Online library programs provide an alternative ...