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dc.contributor.authorPittman, Shedrick
dc.date.accessioned2019-01-26T04:08:28Z
dc.date.available2019-01-26T04:08:28Z
dc.date.issued2018-08-10
dc.identifier.urihttps://hdl.handle.net/11274/10931
dc.descriptionShedrick Pittman, North Central Texas Collegeen_US
dc.description.abstractCustomer Service is more than just being nice. It is a teachable skill as important, if not more, than technical skills in our service-oriented industry. In 2017, NCTC Libraries--Gainesville Campus participated in a 6-month long customer service-building project employing many of the concepts detailed in “The Customer Service Revolution” by John DiJulius. This project laid the foundations for cre- ating a “culture of service” within the front-line staff. This staff-driven process produced a vision statement, a promise to our customers, customer service standards, and a customer service training manual for new hires and old hands. Walk through the process and be inspired to create your own culture of service within your library!
dc.language.isoen_USen_US
dc.titlePreparing for the Main Event: Creating a culture of customer serviceen_US
dc.typePresentationen_US


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